Privacy Policy
Protecting Your Personal Information
At SeaQuest Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, store, and protect your data when you interact with our diving services, website, and educational programs.
Information We Collect
We collect various types of information to provide you with the best diving education and services. Here's what information we gather and why:
Personal Information
When you register for our diving courses or use our services, we may collect:
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Contact Information: Name, email address, phone number, and postal address for course registration and communication
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Medical Information: Health conditions, medical history, and fitness declarations required for safe diving activities as per PADI guidelines
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Certification Details: Previous diving certifications, experience level, and training records for course placement
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Emergency Contacts: Contact information for emergency situations during diving activities
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Payment Information: Billing details and payment preferences (processed securely through encrypted payment gateways)
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
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Device Information: IP address, browser type, operating system, and device identifiers
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Usage Data: Pages viewed, time spent on site, referral sources, and interaction patterns
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Location Data: General geographic location based on IP address (not precise location tracking)
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Communication Records: Records of correspondence with our support team and instructors
How We Use Your Information
We use your personal information for specific purposes related to providing quality diving education and ensuring your safety:
Course Administration
Managing course registrations, scheduling training sessions, tracking certification progress, and maintaining student records as required by PADI standards.
Safety & Medical Requirements
Ensuring participants meet medical fitness requirements for diving activities and maintaining emergency contact information for safety purposes during training and dive trips.
Communication
Sending course updates, safety briefings, dive trip information, weather alerts, and important announcements related to your diving activities and certifications.
Service Improvement
Analyzing usage patterns to improve our website, course content, and services. This helps us provide better diving education and enhance user experience.
Data Sharing and Disclosure
We respect your privacy and limit data sharing to specific, necessary circumstances:
PADI and Certification Bodies
We share certification records and training progress with PADI and other relevant certification organizations as required for issuing diving certifications and maintaining industry standards.
Emergency Services
In case of diving emergencies or medical incidents, we may share relevant medical and contact information with emergency services, hospitals, and rescue operations in Goa, Andaman, or other diving locations.
Legal Requirements
We may disclose information when required by Indian law, court orders, or regulatory authorities, including maritime safety authorities and tourism boards.
Trusted Partners
We may share limited information with trusted dive operators, accommodation providers, and transportation services to facilitate your diving experiences and ensure seamless service delivery.
Data Security Measures
We implement comprehensive security measures to protect your personal information:
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption for storage.
Access Control
Access to personal information is restricted to authorized personnel only, with multi-factor authentication and regular access reviews.
Secure Infrastructure
Our servers are hosted in secure data centers with physical security, firewalls, and regular security updates and monitoring.
Data Backup
Regular automated backups ensure data recovery capabilities while maintaining the same security standards for backup storage.
Your Privacy Rights
Under Indian data protection laws and international privacy regulations, you have specific rights regarding your personal information:
Right to Access
You can request a copy of all personal information we hold about you, including course records, certification details, and communication history.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information, including updating contact details and medical information.
Right to Erasure
You can request deletion of your personal information, subject to legal requirements for maintaining certification records and safety documentation.
Right to Portability
You can request your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You can object to certain types of data processing, including marketing communications and non-essential data collection.
How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer or use our contact form below. We will respond to your request within 30 days and verify your identity before processing your request.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or by posting a prominent notice on our website.
Recent Updates
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December 2024: Enhanced data security measures and updated contact information
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September 2024: Added specific provisions for diving safety data and emergency contact information
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June 2024: Updated cookie policy to include new analytics tools and tracking technologies